Critical Services
Critical Services are the ‘big brother’ to Proactive Services, with broader deliverables covering more depth and reviewed more frequently. Critical Services offer a 6 hour repair commitment on hardware and immediate response on critical software issues. If applications or processes were unavailable, for even a short length of time, the impact the customers business would be significant, resulting in customer requirements not being fulfilled; orders and SLAs being missed; production loss; an idle workforce; increased personal stress and tension, to name a few. Typically HP’s Critical Services help customers attain 99.9% availability or higher, by helping reduce unplanned downtime by proactively stopping problems before they occur.
Read more about HP Critical Services here.
For more information on HP Critical Services, contact Chris Reynolds - creynolds@bellmicro.eu