Positioning Proactive Services
Proactive Services address the real requirement to protect IT investments - but more then that, this set of continual assessments, consultations, reviews and hands-on assistance protect your customers’ business as a whole. More and more, IT managers are facing increased pressure to continually improve efficiency whilst reducing costs. As well as the tradition day-to-day running of applications, hardware etc. constraints such as budget, environmental issues and internal expertise add to the strain on the IT department.
Proactive Services address the real requirement to protect IT investments - but more than that, this set of continual assessments, consultations, reviews and hands-on assistance protect your customers’ business as a whole. More and more, IT managers are facing increased pressure to continually improve efficiency whilst reducing costs. As well as the tradition day-to-day running of applications, hardware etc. constraints such as budget, environmental issues and internal expertise add to the strain on the IT department.
The above diagram illustrates key areas that contribute to the Total Cost of Ownership (TCO) for your customer within the complete lifecycle of their IT investment. The life-cycle is broken down as follows:
Build IT Right (14% of spend)
Once the decision is made by an end user to invest in a project, budget is created. With guidance from yourself and Bell Micro’s expertise, focus is directed to ensuring customers have the right tools for the job.
Keep IT Running (86% of spend)
There are two areas to this. The ‘Fix IT Fast’ approach, responding to problems as they arise, takes up approximately 3% of the overall spend and is an area that most are comfortable and proficient in. This is only part of the picture, however, research analysts, the IDC, indicate that for every £1 spent on hardware, customers face an additional £7 spend on ‘Keeping IT running’ – with cost comes budget. If you fail to consider this area of opportunity, you could be missing out on the chance to increase your average order value by 40% by selling Proactive Services. With the combination of consultation, advice and hands on assistance, HP Proactive Services address the IT risks which are traditionally the sweet spot of independent IT consultancies.
Talk to Proactive Sales Specialist Chris Reynolds today for more information on the benefits to you. Email creynolds@bellmicro.eu